Terms of service

Terms of Service

Last Updated: July 22, 2026

Welcome to Essenties.ae. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting, browsing, or purchasing from Essenties.ae, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age or are using this website under the supervision of a parent or legal guardian.

3. Products & Pricing

  • We make every effort to display product descriptions, images, and prices accurately.

  • Product images are for illustration purposes only. Actual products may vary slightly due to packaging updates, lighting, or manufacturer changes.

  • Prices are listed in AED (United Arab Emirates Dirham) and may change without prior notice.

  • We reserve the right to correct pricing or typographical errors at any time.

4. Orders

  • All orders are subject to acceptance and product availability.

  • We reserve the right to refuse, cancel, or limit any order for any reason, including pricing errors, suspected fraud, or stock availability.

  • Once your order has been confirmed, you will receive an order confirmation via email or SMS (where applicable).

5. Payment

We accept secure payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping

Shipping times and delivery estimates are provided in our Shipping Policy. While we strive to deliver orders on time, delivery dates cannot be guaranteed due to circumstances beyond our control.

7. Returns & Store Credit

Our Return & Refund Policy forms part of these Terms of Service.

  • Damaged or defective items reported within the specified time frame may qualify for a replacement.

  • Approved refund requests are provided as store credit only.

  • Cash refunds are not available unless required by applicable law.

8. User Responsibilities

You agree not to:

  • Provide false or misleading information.

  • Use the website for unlawful purposes.

  • Attempt to interfere with the security or operation of the website.

  • Copy, reproduce, or distribute website content without prior written permission.

9. Intellectual Property

All content on Essenties.ae, including text, images, graphics, logos, product descriptions, website design, and other materials, is the property of Essenties.ae or its licensors and is protected by applicable intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, Essenties.ae shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page with the revised "Last Updated" date.

Continued use of the website after changes have been posted constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through our available contact channels, including WhatsApp, Instagram, or the contact form on Essenties.ae.