Refund policy

Return & Refund Policy

At Essenties.ae, customer satisfaction is important to us. Please read our policy carefully before placing your order.

Return & Replacement Policy

• We do not offer cash refunds on any products.

• If you receive a damaged, defective, or broken product, we will provide a free replacement.

• Any issue must be reported within 24 hours of receiving your order.

• Clear photos or videos of the damaged product must be provided for verification.

• Replacement requests submitted after 24 hours of delivery will not be accepted.

• Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear are not eligible for replacement.

• Approved replacement orders will be processed and dispatched within 2 business days after verification.

For replacement requests or assistance, please contact our customer support team through WhatsApp or Instagram.

Refund Policy

At Essenties.ae, we offer store credit instead of cash refunds.

• Refund requests must be submitted within 24 hours of receiving your order.

• Once approved, you will receive a store credit (discount code) equal to the value of the purchased product.

• The store credit can be used toward your next purchase at Essenties.ae.

• Cash refunds, bank transfers, or refunds to the original payment method are not available.

• Products must be unused, unopened (where applicable), and in their original condition and packaging to qualify.

• Refund requests submitted after the 24-hour period will not be accepted.

For refund requests or customer support, please contact us through WhatsApp or Instagram.